Refund Policy
Our products are digital and delivered to you instantly, so this policy explains exactly when we issue a refund and how to ask for one. We keep it short - and yes, we do refund when something genuinely goes wrong.
What you are buying and how it is delivered
Everything we sell on this website is digital: Prompt Builders, guides, and prompt collections. Delivery is automatic and immediate once your payment succeeds - access and download details are sent to the email address you give at checkout, usually within a few minutes. Nothing is shipped physically, and there is no waiting period.
If your delivery email has not arrived, please check your spam folder first, then contact us - we will resend it.
Who you are buying from
Purchases on this website are sold by ი/მ სერჰიი მატსიუკ / Individual Entrepreneur Serhii Matsiuk, identification code (TIN) 305809033, registered at Georgia, Tbilisi, Krtsanisi district, Nino and Ilia Nakashidze Str., N1, building N3, apt.3. We are the merchant of record for these purchases.
Card payments are processed by our acquiring bank, JSC Bank of Georgia. Your card details are entered directly with the bank - we never see or store your full card number. Refunds are issued by us through that same bank, back to the card you paid with.
When we do issue a refund
We refund your purchase in these cases:
- The product was not delivered: your payment went through, no access or download reached you, and we are unable to deliver it.
- Duplicate or double charge: you were billed more than once for the same product.
- Corrupted or incomplete files: the files will not open or are incomplete, and we cannot supply a working replacement.
- The product does not work as described: it does not do what its product page says, and we cannot fix it for you.
- Wrong amount or wrong product: you were charged an incorrect amount, or charged for something you did not order.
- Unauthorised charge: the payment was not authorised by the cardholder.
When we cannot issue a refund
Because the files are delivered instantly and cannot be returned, we are unable to refund in these situations:
- A change of mind after the product has been delivered and downloaded.
- You already owned the product, or bought the wrong one by mistake - contact us anyway, we will usually swap it for the one you wanted.
- The third-party AI image generator you use (Midjourney or another) changes its behaviour, is unavailable, or produces results you did not expect. We do not control those services.
- Problems with a third-party account, subscription, or software you use alongside our products.
- Requests made long after a purchase that was delivered and used normally.
Even when we cannot refund, we still help: replacement files, a fresh download link, a swap for another builder, or hands-on help getting it set up. Please just ask.
How to request a refund
Email us at support [at] aicreative [dot] tools and include:
- the email address you used at checkout;
- the product name and approximate purchase date;
- a short description of what went wrong.
Please contact us within 14 days of purchase for delivery or technical problems, although we will still look at later requests. We reply within 2 business days. An approved refund is returned to the original payment card - we cannot send it anywhere else - and usually appears within 5-10 business days, depending on your bank.
Before you file a chargeback
Please contact us first. Almost every case we see is a delivery or access problem that we can solve within a day, while a chargeback freezes the order until your bank finishes its investigation. Talking to us is faster for everyone.
Purchases on other platforms
If you bought from us on Etsy, Patreon, or Buy Me a Coffee, that platform's own refund rules apply and refunds are handled there rather than on this website. We are happy to help you sort it out either way.
Your statutory rights
Nothing in this policy limits any statutory refund or consumer-protection rights you may have under the laws of your country, including EU consumer law where it applies to you.
EU/EEA consumers: immediate delivery and the right of withdrawal
If you are a consumer in the EU or EEA, you normally have 14 days to withdraw from a distance purchase. For digital content that is supplied immediately, you are asked at checkout to expressly consent to us starting delivery right away, and to acknowledge that you lose your right of withdrawal once that delivery has begun.
By completing checkout you consent to delivery of the digital content starting immediately and acknowledge that, where the EU/EEA 14-day right of withdrawal would otherwise apply, you lose that right for the purchase once delivery has begun. This does not affect the refunds described above, and it does not affect your statutory rights if a product is faulty or not as described.
How to contact us
If you have any questions about this policy or need help with an order, you can contact us through:
- Email: support [at] aicreative [dot] tools
Thank you for supporting our Prompt Builders - we're always here to help if something isn't right.
AI Creative Tools team.