Refund Policy
Our products are digital and delivered to you instantly, so this short and clear policy explains our approach to refunds. As always, we aim to keep things simple and fair.
Are purchases refundable?
Because our products are digital and delivered to you right away, all sales are final. We generally do not offer refunds or exchanges once a purchase is complete.
Something wrong with your order?
We want you to get what you paid for. If your download link doesn't work, you didn't receive your files, or the product doesn't work as described, please email us at support [at] aicreative [dot] tools and we'll make it right.
Payments and refunds are handled by Paddle
Our checkout and payments are processed by Paddle, our payment provider and Merchant of Record. Paddle is the seller of record for purchases made on this website and handles billing and any applicable taxes. Where a refund is issued, or where a request is made directly to Paddle, it is handled according to Paddle's own buyer terms.
Your legal rights
Nothing in this policy affects any statutory refund or consumer-protection rights you may have under the laws of your country.
Purchases on other platforms
If you bought from us on Etsy, Patreon, or Buy Me a Coffee, that platform's own refund rules apply to your purchase.
How to contact us
If you have any questions about this policy or need help with an order, you can contact us through:
- Email: support [at] aicreative [dot] tools
- Direct messages within our Etsy shop
Thank you for supporting our Prompt Builders - we're always here to help if something isn't right.
AI Creative Tools team.